▶︎▶︎▶︎大手日系銀行にてカスタマーサポートスタッフを募集中！◀︎◀︎◀︎

Career Managementは、「国際的な環境で活躍する人材と在欧日系企業の懸け橋になりたい」という信念を基に、1999年にドイツで設立されたリクルート会社です。
500社を超える企業様との確かな実績と創業以来の豊富な経験を活かして、あなたのお仕事探しをトータルサポートいたします。

Düsseldorfにある大手日系銀行にてカスタマーサポートスタッフを募集しております！

■業務内容
+ Support marketing activities and administration tasks and answer routine queries from across the business related to own area of specialism, referring the more complex professional queries to the right departments
+ Take care of, and improve the effective and efficient daily operation, and be proactive with continuous improvement suggestions to other colleagues
+ Direct communication with customers about their inquiries
+ Communication with related departments to answer routine queries from customers to meet customer satisfaction fully
Prepare Management Information report on a regular basis (e.g. Pending Documents List etc) in order to ensure that superiors have the relevant information needed to support operational and strategic decision-making
+ Comply with various regulations, internal policies, procedures, and rules
+ Understanding the Bank’s internal procedures and processes and applying them correctly.

■求人要件
+ Fluency in Japanese and English
+ Strong communication skills as there will be various interfaces with customers and within the organisation (Marketing Officers, Operations etc)
+ A good level of past experiences in banking operation and knowledge for CMS are preferred
+ Proficiency in Excel, Word and PowerPoint
+ Have strong interpersonal skills engaging with key stakeholders at all levels
+ Be a good team player willing to work and be proactive in all marketing support activities at short notice

■福利厚生
+ 30 days vacation
+ Unlimited employment
+ Full time employment
+ Attractive salary
+ Attractive fringe benefits
+ Dynamic and international working environment
+ Attractive development opportunities

この求人への応募を希望される場合は、上記URLから履歴書をアップロードしてください。
英語での履歴書のアップロードを推奨しておりますが、ドイツ語でもアップロード可能です。

キャリアマネジメントチーム