サービスマネージャー募集

SSAM Korean BBQ ベルリン店(http://www.ssam-bbq.de/) ではサービスマネージャー、サービスアシスタントマネージャーを募集中です。ご興味のある方は英語の履歴書を添え、メールにてご連絡下さい。
Location: Warschauerstrasse 81a, 10243 Berlin / Kottbusser Damm 96, 10967 Berlin

Job Responsibilities:
・Lead, train, and inspire our service team, including servers, hosts/hostesses, and bartenders, to deliver the highest standards of hospitality and service quality.
・Develop and uphold service protocols, ensuring consistent and outstanding guest experiences that align with the essence of hospitality.
・Collaborate closely with the kitchen team to ensure seamless communication and efficient coordination between front-of-house and back-of-house operations.
・Manage reservations, walk-in traffic, and seating arrangements to optimize guest satisfaction and restaurant revenue.
・Proactively address guest inquiries, concerns, and feedback, aiming to exceed expectations and maintain a positive dining atmosphere.
・Implement and maintain health, safety, and sanitation standards in line with regulatory requirements and company policies.
・Conduct ongoing training sessions to enhance staff knowledge of Korean cuisine, menu offerings, and service techniques.
・Foster a collaborative and respectful team environment and foster open communication.
・Monitor inventory of service-related supplies and collaborate with procurement to ensure timely restocking.

Qualifications:
・More than 2 years of previous experience in a supervisory or management role within the restaurant industry
・Demonstrated success in delivering exceptional customer service and creating memorable dining experiences.
・Strong leadership skills, including the ability to motivate, guide, and mentor a diverse team.
・Excellent interpersonal, communication, and conflict resolution skills.
・Proficiency in using reservation and point-of-sale systems.
・Passion for Asian cuisine and culture, with a willingness to learn and educate the team.
・Availability to work flexible hours, including evenings and weekends.
・Advance English skill

Benefits:
・Competitive salary
・Opportunities for career growth within our expanding restaurant group.
・Staff discounts on meals and merchandise.
・Bonus base on sale target
・After 6 months, offer a Monatskarte depends on work performance review
・A room in Steglitz area for employees with reasonable rent fee.
・After 3 months working Visa