【 IT サポートシニアエンジニア】（Onsite Engineer）

【Overall Purpose of the Role】
▪ The position is responsible for providing quality engineering services for technical & non-technical onsite
and remote day-to-day support.
▪ The role combines a strong & clear commitment to customer satisfaction with a desire to progress ones
technical skills.
▪ The role includes 1st, 2nd and - where possible - 3
rd line support for our clients’ IT environment including,
but not limited to, desktop PCs, laptops, printers, servers, switches, routers, firewalls, WiFi access points
and other associated devices as well as acting upon monitoring system alerts and thorough ticket logging.
▪ Support is provided via telephone, email, ticket system and in person.
▪ The role is also responsible for managing escalations to other parts of IIJ Deutschland/IIJ Europe
operations, vendors or partners, to ensure the prompt and satisfactory resolution of support cases.

【Specialist knowledge / Functional / Technical skills / Qualifications】
■Essential:
- 3 years or more experience in IT industry
- Small to mid-size office IT support experience, ideally at IT support vendor
- Control and liaise 3rd party vendors (ISPs, application vendors, etc.)
- Strong documentation skills (technical documents, customer reports, etc.)
- Troubleshooting experience as 1st, 2nd line support engineer in following areas:
Microsoft client operating systems (Windows 10, 11 etc.)
Apple client operation systems (Mac OS X)
Microsoft server operating systems (Windows Server 20xx)
　 Microsoft 365Microsoft Office Desktops Apps (Outlook, Word, Excel, PowerPoint, Visio, etc.)
Backup products such BackupExec, Veeam, Acronis etc.
Corporate Anti-Virus products from various manufacturers such as Trend Micro, CrowdStrike, etc.
Windows Server services (AD, DHCP, DNS, GPO, WSUS, printer queues, shared folders, etc.)

【給与】
• 年収（ご経験により応相談）

【Working Conditions and / or Physical Requirements】
- IIJ Deutschland’s usual opening hours are from 08:30 to 18:00, Mondays to Fridays
- Staff working hours are of a variable shift pattern covering from 08:30 to 18:00 shift rotation, typically from
08:30 to 17:00 or 9:00 to 17:30 or 09:30 to 18:00, with one hour lunch break
- Working hours while at customer sites (onsite support) may vary from above working hours
- Willing to work on a flexible basis and also may take and / or cover shift rotation to meet job requirements
- Willing to work overtime, on weekends, on bank holidays, when necessary
- Have the ability to cope with full working day
- Be punctual
- Discretionary company bonus scheme
- If significant extra work is required on weekends or outside of business hours, overtime compensation or time of in lieu is provided

【応募方法】
ご応募頂ける場合には、CVを添付の上、現在お持ちのビザについて記載して頂き、人事（hr-uk@eu.iij.com）にご連絡下さい。
メールでのご応募のみ受け付けさせて頂きます。

【応募資格】
就労可能なVISAをお持ちの方のみとさせていただきます。
なお、恐れ入りますが、書類選考を通過された方にのみご連絡させて頂きます。